Return & exchange
Shipping and Exchange
1. Zaymora does not offer any ‘Exchange’ or ‘Return’ for any of its products.
2. All products purchased from our Site can be exchanged within 07 days only if:
- Exchange request is made within the stated time frame/limit.
- The item(s) is faulty, damaged, or defective at the time of delivery.
- The received product(s) differed from the original order.
- Anything is missing from the package including price tags, labels, original packing, etc.
In such cases, claims can only be entertained if they are made within 07 days of the original order date.
Please email pictures of the defective item to help@zaymora.store or call at +92 3335262622 within 7 days after order delivery to raise a dispute. Zaymora will look at each dispute on an individual basis and will make every effort to be fair to both parties.
Once we receive the item, our team will review the damage—once the dispute is settled fairly, we will issue a replacement of the same value against the product mentioned in the invoice and send it to the buyer’s address.
3. In case of exchange, the customer will be responsible for all shipping and handling costs.
4. Discounted Items cannot be Returned / Exchanged.
5. Unstitched articles once stitched will not be entertained.
6. Wedding Wear and Couture dresses cannot be exchanged or returned under any circumstances.
7. M. Luxe Fabric once purchased cannot be Returned / Exchanged.
Order Cancellation
1. Zaymora does not offer a “refund” or “money back guarantee” on purchased items.
2. Customers paying via Credit Card or PayPal may cancel within 24 hours of placing the order. The order amount will not be refunded back; instead, a coupon of the same value will be provided that can be used to purchase from Zaymora within the next 60 days.
Zaymora may cancel orders for any reason. Common reasons may include: the item is out of stock, damage found during quality check, technical error, or credit card or PayPal payment is declined.
We do not store credit card details nor do we share customer details with any third parties.
Zaymora Product Disclaimer
1. Zaymora makes every effort to ensure that product images & descriptions are as accurate as possible. Please note, however, that there might be some minor differences between product images on the website and the actual product. Such variations may come about due to extra embellishments used during shoots which may differ slightly from the original products.
Please bear in mind that colors in pictures may vary slightly from the actual item due to the lighting during the photo shoot, your device display settings, or printing quality of catalog and/or inlay cards.
2. All details of Zaymora’s products are given on the website and we make every effort to guarantee that the information provided is accurate. Customers are requested to review the product description before making an order.
